RingCentral provides VOIP services to small businesses and large enterprises with an extensive pricing package. They have the infrastructure in the USA, Europe, and Asia and offer a full suite of VOIP services including chat, voice, fax, custom application integration, video conferencing, and more. RingCentral invariably gets a mention in all editors’ choice reviews.
RingCentral Business VoIP
RingCentral has been around for a long time, as one of the biggest names in business VOIP. It is a well-rounded provider with cutting edge features. While more suited for large enterprises, it really is well-suited to all businesses in various industries.
Getting setup with RingCentral is very straightforward. Adding a user extension is done with a 5 step wizard where you select city, state, number, and phone type. It is easy to integrate into any business model without any struggle. Users can be added to RingCentral simply by sending an email. Once connected, you can call, chat, record calls, video conference, and more through GLIP or RingCentral.
RingCentral has an extensive level of functionality as a comprehensive UCaaS provider. It has even ventured into the AI sector, working with Gong.io, ThetaLake, and Velvetech. RingCentral is first in line when it comes to innovation in the VOIP sector. Moreover, it has a huge feature set. RingCentral Meetings is its video hosting platform that is also integrated into GLIP.
Overall, RingCentral is a full-featured, innovative, leading VOIP provider that offers a complete communications package for a variety of business organizations. It integrates easily with major third-party applications such as OneDrive and DropBox. Its ability to integrate with existing phone lines is something that few other VOIP companies can provide.
At $19.99 for the basic package, RingCentral is one of the cheapest providers. However, it does charge for many additional features which will add to the cost as a business scales.
There are relatively few disadvantages associated with RingCentral. However, its suite of services is heavily orientated towards Microsoft Office. Many new startups, especially in the technology sector, prefer Linux and other open-source applications. Ancillary services offered by RingCentral are heavily focused on Microsoft.
Another disadvantage is that RingCentral only offers VOIP calls to numbers in the USA and Canada. This could be problematic to many international businesses who need to make regular calls to foreign countries.
RingCentral is not as intuitive as other platforms, and this is perhaps its biggest flaw. While the procedural wizard to assign new users is easy, it can get tiresome for multiple entries. There is no workaround for the wizard setup, and the workflow is not as intuitive as it could be.
Initially starting out as a VOIP service, RingCentral has since expanded its offerings to become a fully-fledged Unified Communications-as-a-Service (UCaaS), provider. This means that it offers additional services ( chat, video conferencing, AI capabilities, etc).
RingCentral allows integration with Zoom, a popular video conferencing application among small, medium, and large businesses. RingCentral Office, the main package, comes with an IOS and Android application, as well as unlimited calling. Something that sets RingCentral apart is that it has the capability to integrate with existing phone networks (in some instances).