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RingCentral Business VoIP Reviews and Latest offers

RingCentral Business VoIP Reviews and Latest offers

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Message, video, and phone on any device. Trusted by over 400,000 businesses.

  • Unlimited audio meetings
  • Unlimited video conferencing
  • 1,000 toll-free minutes per month
  • Unlimited internet fax

Specification: RingCentral Standard

Features

Voicemail-to-text

Toll-Free Minutes

1,000 toll-free minutes/month

Audio Meeting

Unlimited audio meetings

Conferencing

Unlimited video conferencing (up to 4 people per meeting)

VoIP Minutes

Unlimited Calling within 14 Countries

Minutes

Unlimited – CA & US

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- 25%
$29.99
0

Message

Move projects forward with team messaging, file sharing, task management, and more—all in one place.

Phone

Get the modern business phone system with 50+ features.

Video

Meeting remotely just got easier with HD voice and video, one-click join, and easy screen-sharing.

Trusted

Message, video, and phone on any device. Trusted by over 400,000 businesses.

RingCentral provides VOIP services to small businesses and large enterprises with an extensive pricing package. They have the infrastructure in the USA, Europe, and Asia and offer a full suite of VOIP services including chat, voice, fax, custom application integration, video conferencing, and more. RingCentral invariably gets a mention in all editors’ choice reviews. Initially starting out as a VOIP service, RingCentral has since expanded its offerings to become a fully-fledged Unified Communications-as-a-Service (UCaaS), provider. This means that it offers additional services ( chat, video conferencing, AI capabilities, etc).

Best RingCentral VoIP Plans in Canada

  • Unlimited phone calls within Canada and the U.S
  • A toll-free or local number.
  • Voicemail to text
  • 100 toll-free minutes per month

Specification: RingCentral Essential

Features

Voicemail-to-text

Toll-Free Minutes

100 toll-free minutes/month

VoIP Minutes

Unlimited Calling within 14 Countries

Minutes

Unlimited – CA & US

888-416-4565

Call to get this offer

– 29%
$24.99
0
  • Unlimited audio meetings
  • Unlimited video conferencing
  • 1,000 toll-free minutes per month
  • Unlimited internet fax

Specification: RingCentral Standard

Features

Voicemail-to-text

Toll-Free Minutes

1,000 toll-free minutes/month

Audio Meeting

Unlimited audio meetings

Conferencing

Unlimited video conferencing (up to 4 people per meeting)

VoIP Minutes

Unlimited Calling within 14 Countries

Minutes

Unlimited – CA & US

888-416-4565

Call to get this offer

– 25%
$29.99
0
  • Unlimited video conferencing
  • 2,500 toll-free minutes per month
  • Automatic call recording

Specification: RingCentral Premium

Toll-Free Minutes

2,500 toll-free minutes/month

Features

Automatic call recording, Unlimited internet fax, Voicemail-to-text

Audio Meeting

Unlimited audio meetings

Conferencing

Unlimited video conferencing (up to 100 people per meeting)

VoIP Minutes

Unlimited Calling within 14 Countries

Minutes

Unlimited – CA & US

888-416-4565

Call to get this offer

– 20%
$39.99
0
  • Toll-free minutes (10,000)
  • Video conferencing users (200).

Specification: RingCentral Ultimate

Toll-Free Minutes

10,000 toll-free minutes/month

Features

Automatic call recording, Unlimited internet fax, Voicemail-to-text

Audio Meeting

Unlimited audio meetings

Conferencing

Unlimited video conferencing (up to 200 people per meeting)

VoIP Minutes

Unlimited Calling within 14 Countries

Minutes

Unlimited – CA & US

888-416-4565

Call to get this offer

– 15%
$54.99
0
RingCentral allows integration with Zoom, a popular video conferencing application among small, medium, and large businesses. RingCentral Office, the main package, comes with an IOS and Android application, as well as unlimited calling. Something that sets RingCentral apart is that it has the capability to integrate with existing phone networks (in some instances).

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RingCentral’s Business VOIP Service

VOIP is an acronym for Voice Over Internet Protocol. What it essentially means is that phone service can be provided through the internet network, and need no longer rely on the copper wire infrastructure laid out for telephony. A phone line terminating at your phone is no longer a limitation to where you can make and receive a call.

All you need is a good quality internet network and the provision of VOIP service from a provider. VOIP started being relevant as a communications technology once business started embracing the internet, perhaps beginning with the nineties.

VOIP phones (also known as Internet phones and IP phones) turn your voice into data packets which are then transmitted over the internet like an email. If you’ve used providers like Skype or Zoom for business phone calls, you’ve used VoIP.

A VOIP phone, is flexible and can be accessed based on credentials. You can, thus, access your VOIP phone from any device connected to the internet, subject to supplying the right credentials. There is also no device limitation. You could use your smartphone or laptop to access your phone line. Of course, as a business, you may wish to instal additional layers of security as employees would be using their own devices.

In a Covid-19 impacted world this has been a boon for many businesses using VOIP. Staff can continue to access their business phones from their home, or anywhere they are operating from, seamlessly. Customers calling in or being called by you will continue to see the business numbers, regardless of where you are. Call Centers have been able to operate remotely because most have been using VOIP telephony for long.

 

How to use RingCentral’s VOIP for Business

If you require a Business VOIP with all essential features that are associated with calling, that users now take for granted, like hold, forward, transfer, screening and many others, at an inexpensive price, where do you go?

You go to RingCentral and subscribe to an entry-level plan known as Essentials and not a premium or tailored plan. The plan is available for as low as $19.99 per user per month if you opt for an annual subscription.  

RingCentral is a leading provider of business cloud communications and contact center solutions based on its Message Video Phone (MVP) platform. RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.

RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows.

Additionally, this entry-level plan:

  • Provides HD voice
  • Gives every user a separate phone number
  • Allows unlimited SMS messages
  • Lets you make unlimited calls within the US and Canada
  • Sends you text notifications for missed calls as well as voicemails
  • Allows you to port existing numbers, so you can continue to receive calls from clients

You can turn any of your internet ready computers or mobile devices into calling devices by downloading the RingCentral desktop and mobile apps that are also free. The mobile client has functionality on par with the desktop client. You can even switch calls midstream between the desktop and mobile. Setting up is easy if you are using the mobile or desktop apps, and you can be connected in just a few hours. And if you have neither, you can use a web client that has the same basic experience as the desktop client. If you are using a computer for calling, you may want to invest in a headset, though 😊

If you plan to use traditional phone devices, they can be easily rented, along with other hardware required.

There are many free features that can be strapped on, making your telephony system even more powerful.

RingCentral Video will provide you with many of these features that will create internal collaboration capability in your system like:

  • Video meetings for 100 participants
  • File sharing
  • Group messaging
  • Assignment of work

The only real limitation could be that this plan is valid up to a maximum of 20 users. However, if that does become a limitation at some stage, you could easily upgrade to the next tier which is known as Standard. Once you upgrade to the Standard plan, you don’t need to worry about running out of users on the plan as it permits an unlimited number. Hence, only if you need some additional features of the higher-level plans will you need to upgrade in future.

Here is what you get with the Standard Plan:

  • Professional implementation support
  • A wide range of non-CRM integrations such as Office 365, Google Workspace, Slack and more
  • Multi-level auto attendant to handle calls coming in
  • Unlimited HD video meetings, internet faxing and conference calling

Whether you are on the Essentials or the Standard plan, or, for that matter, any other plan, you get equal access to a unique resource centre created by RingCentral that is a rich collection of guides and articles for everyone, from small businesses to contact centers to remote workforces. It is a self-help center that obviates the need for reaching out to their customer support teams in most cases. Look at it like an educational and training repository, with courses and webinars across not only their products and services but also on topics that users of their products might have interest in, such as virtual work.

Of course, if you do still need to, RingCentral support is available on phone, chat as well as social media.

Features of RingCentral’s Business VOIP

Accessing your VOIP phone

Single sign-on – Your corporate login credentials are all that you need to access your Business VOIP phone system, from any device. This makes it a simple process as well as simple system to manage.

Secure service – The VOIP service of RingCentral is reliable and secure. All that is needed by users of your VOIP subscription is internet access and a device which can connect, typically with a RingCentral app downloaded.

No tech support needed – The technical support infrastructure, common with legacy phone systems, is no longer required.

Numbers and lines

Choice of area codes – As it is not limited by physical presence of infrastructure, users can choose from over 200 area codes available on RingCentral. This enables you to establish a virtual presence anywhere you choose to. You can also have multiple numbers for separate queues and purposes, essentially leveraging the power of a cloud-based system.

Toll-free numbers – Give your customers the freedom to reach you through toll-free numbers. Toll-free numbers can be chosen, subject to availability, satisfying the need for vanity numbers of some users.

Extensions – As in legacy phone systems, extension numbers enable easy access to colleagues across multiple geographical locations, homes and offices.

Sharing of numbers – One phone number can be accessed on multiple devices, making it easy to respond to calls. It is only a question of doing the initial setup in this manner.

Conferencing services

  • RingCentral Rooms is your facility for instant collaboration from any device, from a conference room of any size. Just one tap and you are in.
  • You can do audio conference calls with up to a thousand people. Local dial-in support is available for these calls.
  • Video conferencing can be done with up to 500 people, anywhere in the world.
  • You can share screens and files

Voicemail services

  • Voicemails are forwarded through emails, so that you know you have received one and can listen to it as well.
  • The visual interface of the RingCentral app allows easy handling of voicemails, through any device

Call services

Call forwarding – Transparent to callers, it you to be reachable anywhere, anytime.

Call flip – Calls can be seamlessly switched between your softphone, desk phone and mobile phone, for increased convenience in call handling.

Fax

With the RingCentral VOIP service, faxing becomes easy, with any of your devices being able to send and receive faxes. You can also send and received faxes through MS Outlook, cloud storage service providers, as well as other services.

RingCentral Vs Rogers Business Phone

Rogers Business Phone keeps your team connected and helps ensure that every call is received. With Unison, Rogers has introduced a new category of business mobility solutions for highly mobile businesses. There is no need for a landline, desk phones, or any back-end hardware. Mobile devices are all you need.

But unlike some business VoIP services that also work without a landline, all calls are run directly through the Rogers wireless network – not the Internet – for more reliable service, improved sound quality, and greater ease of use.

RingCentral, on the other hand, is a leading provider of voice-over-internet-protocol services, commonly known as VOIP.

Both leverage cloud technologies to offer business VOIP telephony services that offer all features that have come to be associated with legacy telephony served over copper cables laid out across the nation, including Voice Mail, Call Display and Call Waiting, virtual receptionist, toll-free numbers and many others.

Rogers Business Phone features affordable long-distance plans, toll-free service and conferencing services. You are also able to keep your existing phone number if you are switching to Rogers.

Feature Comparison

Carriage of calls – RingCentral, as a VOIP provider, carries calls over the internet as opposed to Rogers where the calls are transmitted over its own mobile network.

Value added services – Both RingCentral and Rogers offer voicemail transcriptions, virtual receptionist and call recording, and many other services expected from telephone service providers.

Video conferencing – Both have contemporary video conferencing solutions for high quality virtual interactions, along with screen and document sharing options. This translates to a video calling option in both as well.

Integrations – RingCentral offers a long list of integration, with the popular ones being Office 365, Slack, Google Workspace and CRM integrations with Zendesk, Salesforce and several others. Rogers only offers a Microsoft Teams integration through which calls can also be handled.

Softphone facility – Both RingCentral and Rogers allow you to make and receive calls on laptops, desktop computers, tablets and mobile phones. Your staff can stay connected with customers and colleagues without the added expense of buying a separate phone.

Voicemail as email – Both are able to send a voicemail as an email to the recipient.

Call flipping – Users can seamlessly move calls in progress from one device to another, like from a softphone to a mobile and vice versa.

 

Pros and Cons

Pros

  • With an entry-level plan that starts with $25.99, RingCentral is cheaper than the $37.99 entry plan offered by Rogers.
  • RingCentral plan price reduces upon a one-year commitment while the Rogers plan price reduces upon a three-year commitment
  • The internet has gradually become widely prevalent across the world, with wired internet services generally faster and more reliable than wireless ones. Mobile networks have become reliable, but are not able to match the speeds of wired networks. The Rogers business phone service, as it is carried over their wireless network, could suffer in comparison as well as accessibility in regions with no mobile networks.
  • RingCentral offers a long list of integrations, with the popular ones being Office 365, Slack, Google Workspace and CRM integrations with Zendesk, Salesforce and several others. Rogers only offers a Microsoft Teams integration. Calls can be handled through the MS Teams plug-in.

Cons

  • There is no need for downloading a mobile app for using the Rogers business phone on a mobile device. For accessing the RingCentral VOIP network as a softphone, a mobile app needs to be downloaded.
  • Making a call on RingCentral’s VOIP telephony will consume internet data, while making a call on the Rogers Unison system doe not consume any internet data.
  • Multiple numbers can be enabled on the Rogers Unison mobile handset, while on the RingCentral VOIP system, only one number can be used with one device.

RingCentral Vs Bell Business Phone

Bell, Canada’s largest phone service provider based on the number of subscribers, also offers a phone service for businesses. It is a reliable service that permits unlimited calling to the US and Canada along with a set of standard calling features. It is also compatible with Bell Security and Automation.

Bell also offers Total Connect which is a fiber powered phone service that offers features over and above features offered by their business phone service.

These include Voicemail to Email, Find Me and Follow Me, Mobile and Desktop Apps, Call Trace, Directories, Simultaneous Ring and Remote Office.

RingCentral is a provider of voice-over-internet-protocol services, commonly known as VOIP. It offers all features that have come to be associated with legacy telephony served over copper cables laid out across the nation.

Both offer scalable solutions that can be deployed by small businesses and scaled up along with the growth of the business, without the need for upfront investment while still small.

The business phone is available for $34.94 per month while the Total Connect service is available for $34.91 per month. These are promotional prices based on a 3-year service commitment.

Feature Comparison

Since Total Connect and Bell Business phone are offered at almost an identical price point, with Total Connect offering a substantially longer list of features, we will limit this comparison against RingCentral with their Total Connect service.

Basic services – Basic services offered by both include Call Hold, Call Wait, Call Transfer, Voicemail, Call Display, etc.

Voicemail to email – Both offer the facility of sending voicemail messages through email for easier access as well as better organization of the messages.

Find Me and Follow Me – Incoming calls, in case of Bell can be routed to 5 numbers in an order of your choosing, in a way seeking out the person dialled. A similar facility is offered by RingCentral.

Desktop and Mobile apps – Both have apps through which call handling can be done from your PC or Mobile. Calls can be made at the click of a button.

Anywhere calling and remote office – In both RingCentral and Bell, calls can be handled anywhere, as long as you have access to the internet and a devoice on which calls can be received and made. Make and receive calls anywhere while appearing as though you’re working from your office.

Conferencing – Bell permits audio conferencing at a per minute charge while RingCentral has audio and video conferencing built into their plans and can accommodate up to 1,000 audio and 200 video participants.

Integrations – A wide variety of integrations are offered by RingCentral. Bell is silent on this aspect.

Pros and Cons

Pros

  • RingCentral’s entry level plan is available for $29.99 per month per user which reduces to $19.99 if committed for a year. The Bell Business phone’s Total Connect service is offered for $54.91 per month, which, with a 3-year commitment, comes down to $34.91 per month.
  • Toll-free line and calling minutes are built into the RingCentral plans with no extra cost. Bell Business offers a toll-free facility for an additional $11.95 per month.
  • For preferential pricing of plans, RingCentral requires a one-year commitment as opposed to a three-year commitment required by Bell Business.
  • RingCentral has a built-in audio and video conferencing features on which an audio conference for up to six people can be hosted on the entry-level plan. As you move up one notch on plans,it expands to 1,000 participants on other packages. Furthermore, RingCentral supports up to 200 video meeting attendees. Bell, on the other hand, does not have a built-in conferencing facility. It permits audio conferences only which are charged on a per minute rate.
  • Call logs, analytics and MIS that are available with the RingCentral plans, at least the upper tier ones, are available in the form of a dashboard, only for a fee from Bell.
  • There is no mention of integration with CRM or any other applications in the Bell system, while RingCentral offers a slew of integrations, as well as a platform on which development can be done to achieve customisation.

Cons

  • As a legacy provider with a wide network across the country, Bell is easy to access for many customers in case of a need for support as compared to RingCentral.

RingCentral Vs Vonage Business Phone

Vonage is a leading cloud communications platform for businesses of all sizes and industries and offers a slew of business-critical features like mobility, conferencing, and integration with top cloud applications. It counts over 500,000 businesses as customers and offers plans and packages that fit various requirements. It is headquartered in New Jersey and has over 2,000 employees.

Both Vonage and RingCentral provide voice-over-internet-protocol services, commonly known as VOIP, and leverage cloud technologies. These telephony services offer all features that have come to be associated with legacy telephony which everyone is used to.

Both offer scalable solutions that can be deployed by small businesses and scaled up along with the growth of the business, without the need for upfront investment while still small.

With a lower-cost entry option, Vonage may be preferred by companies with tight budgets, limited requirements and uncertainty about the future. RingCentral, with its feature-rich offering at higher entry prices, may appeal to businesses that have found a foothold and have greater certainty about a bright future. Going with RingCentral, in a way, insures them from future changes in providers to accommodate growing requirements. Finding a provider that can support you through your growth is the ideal situation.

 

Feature Comparison

Softphone facility – Both RingCentral and Vonage have apps that can be downloaded that will enable your internet-ready devices to be used as softphones.

Video conferencing – While both have contemporary video conferencing solutions for high quality virtual interactions, Vonage maxes out participants at 16 while RingCentral can accommodate up to 200. You can pay extra for adding additional participants, up to a hundred.

Pricing – Pricing is comparable, with RingCentral starting at $19.99 per user per month and Vonage at $17.99 per user per month. RingCentral maxes out at $49.99 and Vonage at $37.99. Prices indicated are for annual commitments for up to 20 users.

Free Trial – Comparable, with RingCentral offering a 15-day free trial to 14 days of Vonage.

Integrations – RingCentral offers a long list of integration, with the popular ones being Office 365, Slack, Google Workspace and CRM integrations with Zendesk, Salesforce and several others. Vonage also offers deep integrations for popular apps like GSuite, Microsoft Teams and salesforce.

Customisation – Both offer platforms that facilitate customisation. Vonage offers APIs that can be embedded for a unique customer experience and claims to have over a million registered developers. The RingCentral platform also offers customisation of the client communication experience.

International dial-in numbers – International dial-in numbers for conferences are offered by both RingCentral and Vonage, though local tariffs may apply. However, if they join through an internet service, calling charges don’t apply.

 

Pros and Cons

Pros

  • RingCentral plans include 100 to 10,000 toll-free minutes, depending on the plan. Vonage customers need to purchase packs of minutes for calling.
  • Internet services not being highly regarded for their customer service, RingCentral’s 24/7 support with live chat, knowledge base, RingCentral University and phone support on upper tiers, edges out the customer support of Vonage which also provides phone and chat support that is available for between 12 and 15 hours a day. Non-English support options are also available with RingCentral.
  • RingCentral’s plans come with a toll-free number option and toll-free calling minutes, while with Vonage, the toll-free number has to be purchased for $4.99 per month plus extra for the minutes. Vonage also does not offer international numbers that RingCentral does.
  • With voicemail transcription, document sharing, call forwarding, presence, call flip, and team messaging available on its entry level plan, RingCentral offers a bigger ‘bang’ for the buck as compared to the call flip and team messaging offered by Vonage.
  • For companies needing to host meetings with a large set of participants, RingCentral comes with embedded options for audio and video conferencing. Audio conferencing, except for the entry tier which supports 6, supports up to 1,000 participants while video supports up to 200. Vonage allows 16 participants in a meeting. There are extra charges if you want to expand that capacity.

Cons

  • RingCentral offers unlimited calling to US and Canada. Vonage ups the stakes by adding Mexico to the mix
  • At $17.99 per user per month, Vonage is a more inexpensive starting point for new users with limited requirements, as compared to RingCentral’s $19.99 which has more features. Besides, for over 20 users, the Vonage price further drops to $14.99. RingCentral, for more than 20 users, requires you to upgrade to a higher plan with a higher price.

RingCentral Vs Ooma

Ooma and RingCentral are leading providers of voice-over-internet-protocol services, commonly known as VOIP. Both leverage cloud technologies to offer business VOIP telephony services that offer all features that have come to be associated with legacy telephony served over copper cables laid out across the nation.

Both offer scalable solutions that can be deployed by small businesses and scaled up along with the growth of the business, without the need for upfront investment while still small.

With a lower-cost entry option, Ooma may be preferred by companies with tight budgets and uncertainty about the future. RingCentral, with its feature-rich offering, though at higher entry prices, may be more appealing to businesses that have found a foothold and have greater certainty about a bright future. Going with RingCentral, in a way, insures them from future changes in providers to accommodate growing requirements.

Though cloud-based services are relatively easy to switch in and out from, it still is a task that takes some focus away from business. Hence, while most established providers will offer all basic features in a competitive marketplace, finding a provider that can support you through your growth is the ideal situation.

 

Feature Comparison

Platform – Both RingCentral and Ooma have simple, intuitive platforms for agents, admins, and customers.

Phone facilities – Both RingCentral and Ooma offer unlimited calling and SMS.

Value added services – Both RingCentral and Ooma offer voicemail transcriptions, virtual receptionist, call recording and a mobile app. The desktop app of Ooma, however, becomes available only to subscribers of the upper-tier plan.

Video conferencing – While both have contemporary video conferencing solutions for high quality virtual interactions, Ooma’s participants max out at 25 while RingCentral can accommodate up to 200.

Customer support – Both companies offer 24/7 customer support, though 24/7 could be limited to higher tiers in some cases.

Integrations – RingCentral offers a long list of integrations, with the popular ones being Office 365, Slack, Google Workspace and CRM integrations with Zendesk, Salesforce and several others. Ooma does not offer integrations with their platform.

Developer platform – RingCentral’s platform can be used by developers for customisation based on the requirement of their businesses. Ooma does not support development on their platform.

 

Pros and Cons

Pros

  • RingCentral offers a robust solution even at the entry level with subscribing companies having to upgrade primarily for overcoming the limit of 20 users placed on the entry-level plan. Ooma, on the other hand, provides a fairly simple and basic telephony solution at the entry level. Even its desktop app becomes available only to users who have upgraded to its higher-tier plan.
  • With RingCentral you can get RingCentral Video for free that comes with collaboration capability in your system like video meetings for 100 participants, file sharing, group messaging and assignment of work. With Ooma, you must upgrade to the higher tier plan to access basic features like video conferencing, call recording, and voicemail transcription
  • RingCentral offers a long list of integration, with the popular ones being Office 365, Slack, Google Workspace and CRM integrations with Zendesk, Salesforce and several others. Ooma does not offer integrations with these platforms.
  • Open development is an option on the RingCentral platform where customised development is possible. Ooma restricts itself to standardised features of the platform.
  • With the 15 day free trial offered by RingCentral, users get a chance to try out the service before committing. Ooma does not offer a free trial facility.

Cons:

  • Essentials, the starting plan of RingCentral, starts out at $29.99 per user per month. Ooma Office, the entry level plan of Ooma, is available for $19.95 per user per month with common phone and calling features. Even the higher tier plan of Ooma is cheaper than the basic tier of RingCentral. Essentials, however, reduces to $19.99 if the client commits for a year.
  • RingCentral offers unlimited domestic calling in the US and Canada. Ooma, on the other hand, offers domestic not only in the US and Canada, but Mexico and Puerto Rico as well.
  • Pricing could be an issue for RingCentral as Ooma’s upper tier plan is also cheaper than their lowest tier. Besides, while they have a rich offering, many of the features get unlocked as you move to the more expensive tiers.

 

 

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