Best Business VoIP Service in Canada

Voice Over Internet Protocol (‘VOIP’) is a fancy term for phone service provided over an internet connection. It can be used in addition to the existing phone service, and VOIP providers have the added advantage of typically being cheaper than phone providers.

#1 - Best for Enterprise & Small Business

  • Unlimited audio meetings
  • Unlimited video conferencing
  • 1,000 toll-free minutes per month
  • Unlimited internet fax

Specification: RingCentral Standard

Features

Voicemail-to-text

Toll-Free Minutes

1,000 toll-free minutes/month

Audio Meeting

Unlimited audio meetings

Conferencing

Unlimited video conferencing (up to 4 people per meeting)

VoIP Minutes

Unlimited Calling within 14 Countries

Minutes

Unlimited – CA & US

888-416-4565

Call to get this offer

- 25%
$29.99
0

Best For Small & Medium Business

Specification: Diallog Business VoIP

VoIP Features

Free 911 Calling

Connection Type

VoIP

Features

Custom local DID number included, Unlimited conferencing, Unlimited internet fax, Voicemail-to-text

VoIP Minutes

Unlimited Calling within 14 Countries

Minutes

Unlimited – CA & US

Featured!
$20.00
0

Affordable & Reliable Business VoIP

A Quality discount business phone service that provides great rates with all the bells.

Expanded local phone service for only $17.11 /month, with a local calling to over 1000 cities across Canada plus great features.

Specification: VoIP Much Business Phone Service

Contract

No Contract

Installation

Free

VoIP Features

Free 911 Calling, Free Number Porting (Use your existing phone number)

VoIP Minutes

Unlimited Calling within 14 Countries

Minutes

Unlimited – CA & US

$17.11
0

About Business VoIP providers in Canada

Finding the right VOIP provider can serve to drastically reduce the communications cost, either personally or commercially. But it also brings increased functionality to the table. 

Top 4 Best Business VoIP Providers in Canada

RingCentral

RingCentral is a leading provider of VoIP services, recognized the world over. Think of it like Skype, only more reliable and business-centric. There are many different packages and plans, each one tailored to the needs of your business.

Learn More

VoIP Much

VoIP Much is one of the VoIP (or Voice Over Internet Protocol) providers in Canada. They’re an internet phone company. This means they provide phone services and functions through a strong internet connection. Often, people choose VoIP for its lower cost and increased functionality.

Learn More

Diallog VoIP

Diallog has recently grown to be valuable to lots of customers all across Canada, with a team determined to fulfill the company’s vision of “simply supplying general better telecommunications experience, better prices, and better customer service.

Learn More

Versature

Versature is an award-winning VOIP provider that provides unlimited calls to over 30 countries on all its plans. Based in Ottawa, it provides Canada-based customer service free from any Versature device. It is a well regarded product with a very loyal following.

Learn More

You can use a VOIP service as you travel, as long as you have an internet connection.  It can enable your employees to work remotely, taking advantage of video conferencing and VOIP online messaging. Standard features of a VOIP service should include:

  • Web-based system administration
  • Mobile management (iOS and Android)
  • Automated attendant
  • Hold music
  • Call forwarding
  • Conference calling
  • Caller ID
  • Call blocking
  • Call waiting
  • Call transferring
  • Find Me/Follow Me
  • Ring groups
  • One-line sharing on multiple phones/devices
  • Videoconferencing
  • Voicemail to Email (as an audio file)
  • Voicemail to Text
  • Fax to Text (as PDF)

VOIP services are typically provided using a Private Backend Exchange (‘PBX’). This is a closed telephone network within a business, which employees can use to receive and make calls. VOIP takes care of this off-site using a cloud-based infrastructure, increasing efficiency, improving quality, and lowering costs.

The benefits of landline and digital communications have been combined with new innovations in the VoIP sector. Let’s take a deeper look into what VOIP actually is and how it works.

What is VOIP?

In a nutshell, VOIP allows people to make and receive telephone calls from any device that has an internet connection and a provider. It’s a cheaper and more convenient way to place a phone call.

VOIP works by turning analog phone signals into digital ones, so they can be sent over the internet. There are three primary ways of using VOIP:

ATA 

This technique uses an ordinary phone which sends the signal to an ATA box. This then connects to the internet and to the VOIP service.

IP Phone

The IP Phone sends the signal to the VOIP provider over the internet.

Direct Connection

It’s possible to connect directly to a VOIP user. However, there may be issues if VOIP devices are behind NAT routers.  

A VOIP call works by using two protocols. The first protocol is known as Session Initiation Protocol (‘SIP’) to connect two phones for a call. The audio is created using RealTime Transport Protocol (‘RTP’) to translate the signals between the phones.

A VOIP phone is essentially a computer, with an operating system, IP address, and web server, with an attached handset. It’s used to translate analog audio into a digital signal.

Put simply, Enterprise VoIP is the best voice-over IP telephony services built specifically for large-scale organizations with high demands. Enterprise VoIP systems enable organizations to scale up or down, add or remove lines, and avoid the costly and time-consuming process of your typical legacy telephony. Thanks to advanced call analytics, call routing, and mobile phone clients, large businesses can achieve powerful connectivity that shames previous services.

Cloud service providers allow you to easily implement Enterprise VoIP; they’ll handle the heavy lifting, and you have the option to use an on-premise system or a hybrid system to manage and control your operations. Any and every business can take advantage of Enterprise VoIP, and you have the potential to save up to 80% on your phone services by doing so!

Best Enterprise VoIP Service Providers & Plans in Canada

  • Toll-free minutes (10,000)
  • Video conferencing users (200).

Specification: RingCentral Ultimate

Toll-Free Minutes

10,000 toll-free minutes/month

Features

Automatic call recording, Unlimited internet fax, Voicemail-to-text

Audio Meeting

Unlimited audio meetings

Conferencing

Unlimited video conferencing (up to 200 people per meeting)

VoIP Minutes

Unlimited Calling within 14 Countries

Minutes

Unlimited – CA & US

888-416-4565

Call to get this offer

– 15%
$54.99
0

Specification: Diallog Business VoIP

VoIP Features

Free 911 Calling

Connection Type

VoIP

Features

Custom local DID number included, Unlimited conferencing, Unlimited internet fax, Voicemail-to-text

VoIP Minutes

Unlimited Calling within 14 Countries

Minutes

Unlimited – CA & US

Featured!
$20.00
0

Specification: VoIP Much Home Phone Plan

Contract

No Contract

Installation

Free

VoIP Features

Free 911 Calling, Free Number Porting (Use your existing phone number)

VoIP Minutes

Unlimited Calling within 14 Countries

Minutes

Unlimited – CA & US

0

How to Choose an Enterprise VoIP Provider

Every enterprise knows that scaling comes with a number of risks. If you scale too quickly, your costs skyrocket in unintended ways. If you don’t scale fast enough, though, you may miss out on favourable opportunities.

VoIP systems allow you to scale at the speed you need while staying within budget. If you discover that you have a reduced need for VoIP telephony services, you can easily scale back down to a less comprehensive service structure. These are the major factors to keep in mind when shopping for your next enterprise phone system.

Key Benefits and Features of VoIP Phone Systems

Real-Time Scaling

One of the best benefits of VoIP is that it can grow and contract as needed, allowing you to painlessly and efficiently scale up or down with a click of a button. Never again be unprepared for a spike in demand or pay for a service you don’t need.

Empowering and Managing a Remote Workforce

The best part of Enterprise VoIP systems is that both apps and IP phones can connect to your phone system, letting you enjoy all services you use at your desk while being reachable at any time on any device, all with the same outbound caller ID.

Advanced Call Routing

VoIP also makes interruptions a thing of the past with features like “do not disturb” and custom hours for incoming calls. You have the option to send calls to other colleagues, straight to voicemail, or set priority numbers to come through at any time.

 

Integration with CRM Providers Including Salesforce

Since VoIP is an internet-based service, you can integrate with other cloud-based services including social media, CRM services, email, collaboration apps, accounting, and recruitment.

Determine Your Budget for the Next 1-2 Years

Switching to enterprise PBX VoIP comes with some initial start-up costs that must be factored into your yearly telephony budget. You’ll need to budget for new phone systems, upgrading your routers or modems, and potentially even to keep your current number active.

While these upfront costs may be a bit high initially to get set up, you’ll enjoy significant savings compared to the cost of maintaining your current outdated systems.

Opportunity costs must also be factored in, but they are hard to predict or calculate accurately. Most enterprise VoIP providers have begun increasing the prices of their legacy contracts since it is more expensive to maintain older or outdated equipment.

VoIP is able to integrate with a range of services and tools to increase efficiency and profits, so is definitely worthy of the initial investment.

Sufficient Bandwidth is Essential

Having enough bandwidth for your data is crucial since VoIP technology consumes so much of it. As an enterprise, you most likely already have a premium data plan from your ISP, which is great news when switching to VoIP.

The first step when setting up enterprise VoIP telephony is ensuring that you have a QoS router that prioritizes real-time data (audio and video channels) rather than emailing, web browsing, and other non-real time data formats. The right service with the right hardware is essential for the support and optimal functioning of your enterprise VoIP system.

Your VoIP provider will make all the necessary recommendations to ensure that you have however much bandwidth you need for your business, taking into consideration the number of lines you need, the router you have, and your equipment configuration. Most VoIP providers also include internet services in their package, which will run through their own secure network rather than a public one.

 

What to Ask a Prospective Enterprise VoIP Service Provider

Why You Instead of Another Provider?

Offerings from various Enterprise VoIP providers often share features, price points, and customer support quality (hopefully), but there’s typically a 1-10% difference between them that can make a big difference in how your service benefits your company. These may be exclusive features, a unique app, or a special user interface. Asking them what makes them stand out gives you better insight into how their service will meet your needs.

Why You Instead of Another Provider?

Offerings from various Enterprise VoIP providers often share features, price points, and customer support quality (hopefully), but there’s typically a 1-10% difference between them that can make a big difference in how your service benefits your company. These may be exclusive features, a unique app, or a special user interface. Asking them what makes them stand out gives you better insight into how their service will meet your needs.

What Will My First Few Weeks Look Like with VoIP?

It’s easy to become overwhelmed by exciting new features when you set up a new service, but don’t jump in without testing the waters first. Getting things like voicemail and auto-attendant figured out first is a great way of learning the system with some basics before exploring advanced features.

Which New Features Should I Learn About?

Advanced features will revolutionize your telephony services with productivity benefits including social media connections, conference calling, auto-attendants, and integrating with your active CRM software to transform your customer services.

How Reliable Is the Service, and What Recovery Plans are in Place?

Your VoIP provider should be capable of handling any situation without service loss by using redundant backups. Make sure your provider of choice has to measure sin place to protect against unforeseen circumstances like natural disasters and directed attacks. Checking out social media will also give you a realistic view of how they’ve handled previous outages.

What Will I Lose When Switching to Enterprise VoIP?

By switching to VoIP, you will lose compatibility with some services, equipment, traditional faxing, and may need to reconfigure your overhead paging and alarm systems. You might need to invest in some new compatible equipment, so find out early what will continue working and what won’t.

Enterprise VoIP is convenience reimagined.

Table of Contents

Diallog Business VoIP

Diallog is a low-cost, high flexibility provider. It has over 20 years of experience in the market and is based in Toronto, Canada. The standard

Read More »

VOIP Much Reviews

VOIP Much is a Canadian VoIP provider with terrific customer service and excellent online reviews. But even by the high standard of customer care in the Canadian vicinity, VOIP Much is making a name for itself.

Read More »
  • Get the Latest Offers

    Right to your Inbox!

  • Recent Blog Post

  • Advantages of VOIP in comparison to Landlines

    VOIP has been increasing in its prominence the past decade, due to the advantages it offers over traditional landlines. The primary benefits of VOIP are:

    • Lower cost in comparison to landlines.
    • Increase functionality in addition to landlines.
    • Flexibility – employees and managers can work remotely.

    The price is cheaper mainly because traditional phone services are typically monopolized or are government entities. When users have underutilized network capacity, they can use VOIP at no further charge. It is also possible in many instances to get free international calls due to VOIP technology (Skype being a prime example).

    VOIP also brings additional functionality. A VOIP phone can be taken with you on a trip. As long as you have an internet connection, you can receive incoming calls. This is especially important for certain classes of workers who need access to a dedicated phone number (such as call center agents).

    VOIP functionality extends beyond mere phone calls. It can be used for video conferencing, team messaging, and contact centers. It enables workers to gain remote access from anywhere in the world, which can be a massive advantage for businesses large and small. Essentially, phones can be taken with employees, who do not have to be attached to a phone in an office. It provides the freedom to work from anywhere.

    This may also have many indirect benefits. If workers operate remotely, office leasing costs can be reduced, as can insurance obligations. VOIP facilitates remote work to a large degree, and it does so securely.

    Below, the main Canadian providers are compared. A VOIP service is only as good as the company that supplies it.

    Conclusion

    With recent innovations, there are many business VOIP solutions that can help to lower savings compared to traditional landlines. You can even keep your existing phone infrastructure and route communications over a VOIP line for a reduced cost. 

    Typically starting at $20 per month, there is a Canadian VOIP provider for everyone. A Competitive Cost Analysis is free to do with many of them – so there is little to lose. For the short summary of which VOIP provider to choose from:

    • RingCentral – Small to Medium Businesses & Large Enterprises
    • Diallog – Small to Medium Businesses
    • VOIPMuch – Business looking for value for money
    • Versature – Businesses who value customer service above all else
    • 8×8 – Large and Corporate Enterprises
    • Intermedia Unite – Small to Medium Business Looking for high functionality

    There is a Business VOIP provider for every business in Canada and beyond. Legacy systems can hurt your business if you don’t take advantage of the innovations in technology. Every call adds to the cost, slowly but surely.

     

     

    In this Article show
    Register New Account
    Reset Password
    OfferHub
    Logo