Best Small Business VoIP Service Providers & Plans

Best Small Business VoIP Service Providers & Plans

Last Updated on March 31, 2021 by offerhub

VoIP is an internet-based phone system that’s much cheaper compared to landlines. Because it’s cost-effective and provides many additional features, such as automated attendants, it’s great for small businesses. In this guide, we’ve assessed different systems and compared their pricing and features to select the best option for a small company.

Criteria for Evaluating Small Business VoIP Providers

One of the main things for selecting the best small business phone services is that they’re affordable even for smaller teams of up to 12 people, yet offer high-quality calls. It also shouldn’t be challenging to set up the equipment, so even workers who aren’t tech experts should be able to do so.

However, features like file sharing, toll-free numbers, and other advanced options really distinguish the best phone systems. Here are the factors we took into consideration when examining VoIP systems:

  • Price
  • Ease of setup and further ease of use
  • Call quality
  • System reliability
  • Customer support
  • Additional functions
  • Customer relationship management

Best VoIP Plans from RingCentral

Having considered the factors above, we believe RingCentral is a high-ranking option for the majority of small businesses. It’s affordable, has different features, and can be used quite efficiently. Let’s see the pricing options:

All of these prices are per user per month. You can choose annual pricing, which will save you up to 28%.

Essentials: $44.99 for up to 20 users

RingCentral Essential

  • Unlimited phone calls within Canada and the U.S
  • A toll-free or local number.
  • Voicemail to text
  • 100 toll-free minutes per month

Specification: RingCentral Essential

Features

Voicemail-to-text

Toll-Free Minutes

100 toll-free minutes/month

VoIP Minutes

Unlimited Calling within 14 Countries

Minutes

Unlimited – CA & US

877-354-1282

Call to get this offer

- 29%
$24.99
0

Standard: $54.99

RingCentral Standard

  • Unlimited audio meetings
  • Unlimited video conferencing
  • 1,000 toll-free minutes per month
  • Unlimited internet fax

Specification: RingCentral Standard

Features

Voicemail-to-text

Toll-Free Minutes

1,000 toll-free minutes/month

Audio Meeting

Unlimited audio meetings

Conferencing

Unlimited video conferencing (up to 4 people per meeting)

VoIP Minutes

Unlimited Calling within 14 Countries

Minutes

Unlimited – CA & US

877-354-1282

Call to get this offer

- 25%
$29.99
0

Premium: $59.99

RingCentral Premium

  • Unlimited video conferencing
  • 2,500 toll-free minutes per month
  • Automatic call recording

Specification: RingCentral Premium

Toll-Free Minutes

2,500 toll-free minutes/month

Features

Automatic call recording, Unlimited internet fax, Voicemail-to-text

Audio Meeting

Unlimited audio meetings

Conferencing

Unlimited video conferencing (up to 100 people per meeting)

VoIP Minutes

Unlimited Calling within 14 Countries

Minutes

Unlimited – CA & US

877-354-1282

Call to get this offer

- 20%
$39.99
0

Ultimate: $74.99

RingCentral Ultimate

  • Toll-free minutes (10,000)
  • Video conferencing users (200).

Specification: RingCentral Ultimate

Toll-Free Minutes

10,000 toll-free minutes/month

Features

Automatic call recording, Unlimited internet fax, Voicemail-to-text

Audio Meeting

Unlimited audio meetings

Conferencing

Unlimited video conferencing (up to 200 people per meeting)

VoIP Minutes

Unlimited Calling within 14 Countries

Minutes

Unlimited – CA & US

877-354-1282

Call to get this offer

- 15%
$54.99
0

When it comes to Essentials, if you choose this package, you get unlimited calls within the USA and Canada, voicemail-to-text, document sharing, unlimited texting, and toll-free numbers. With the Standard package, there’s no limit to the number of users using audio conferencing and video meetings. In addition, you can get business phone numbers in more than 100 countries, and you get 24/7 support.

For the higher priced Premium package, you also get call recordings, real-time analytics, video meetings with up to 200 people, and much more. Finally, Ultimate provides everything all other packages have, plus unlimited storage and device reports.

One nice touch by RingCentral is that they’re offering their Office Premium to K-12 educators, healthcare providers, and other organizations for free during the COVID-19 pandemic. You can check their website for COVID-19 page for further details.

Here are some features RingCentral provides:

  • Automated attendant: This system is a kind of a virtual receptionist. It allows incoming calls to be transferred to other departments without any intervention from a human operator.
  • Video conferencing: With this function, you can have meetings with up to 200 people.
  • App integration: Standard, Premium, and Ultimate package can integrate their business applications, such as Slack, Salesforce, G Suite, etc. This increases business efficiency and improves collaboration.
  • Custom integrations: You can create your own apps and combine communications with other business processes.
  • Mobile app: Many of the features are also available on a mobile app. You can use your mobile phone to make and receive all business calls, attend meetings and conferences, etc.

Furthermore, you can expand your system with additional features, but you’d have to pay for these.


Best VoIP Plans from Diallog

Diallog Telecommunications has been providing reliable telecommunication services to Canadian businesses for over two decades. With their Business Voice Solutions, you get a robust phone system without purchasing expensive telephone equipment. In addition, you can also get:

  • Toll-free numbers: This is possible if you’re in Canada but also in 75 other countries all over the world.
  • Corporate calling cards: With these, you don’t have additional charges, even if you travel in North America.
  • Cellular long-distance: This feature allows you to make long-distance calls with your cellphone at lower rates.

Free Modem Rental

Specification: Diallog Ultimate Cable 50/10 Mbps

Bandwidth

Unlimited

Download

50 Mbps

Upload

10 Mbps

Connection Type

Cable

Contract

No Contract

Modem Rental

Included

Installation

No charge self-installation

Internet Service Type

Residential

- 31%
$45.00
0

Free Modem Rental

Specification: Diallog Plus Cable 25/10 Mbps

Bandwidth

Unlimited

Download

25 Mbps

Upload

10 Mbps

Connection Type

Cable

Contract

No Contract

Modem Rental

Included

Installation

No charge self-installation

Internet Service Type

Residential

- 33%
$40.00
0

Free Modem Rental

Specification: Diallog Starter Cable 15/1 Mbps

Bandwidth

Unlimited

Download

15 Mbps

Upload

1 Mbps

Connection Type

Cable

Contract

No Contract

Modem Rental

Included

Installation

No charge self-installation

Internet Service Type

Residential

Featured! - 36%
$35.00
0

Best VoIP Plans from VoIP Much

Another VoIP service we recommend is VoIP Much. They offer to keep your phone number and switch it to VoIP Much for free. Moreover, there are over 30 additional features, such as sending a voicemail to your email, conference calls, etc.

However, there’s also a paid package. For $17.11 per month, this company is quite affordable compared to some other Internet phone services. And since you don’t have to sign the contract with VoIP Much, you can cancel their service at any point. Setting up the equipment requires little effort. All you have to do is connect an ATA (analog terminal adapter) between a phone and the internet.

Specification: VoIP Much Home Phone Plan

Contract

No Contract

Installation

Free

VoIP Features

Free 911 Calling, Free Number Porting (Use your existing phone number)

VoIP Minutes

Unlimited Calling within 14 Countries

Minutes

Unlimited – CA & US

0

Specification: VoIP Much Home Phone Plan

Contract

No Contract

Installation

Free

VoIP Features

Free 911 Calling, Free Number Porting (Use your existing phone number)

VoIP Minutes

Unlimited Calling within 14 Countries

Minutes

Unlimited – CA & US

0

Here are some additional features:

  • Expanded calling area: The paid package allows you to call over 1,000 cities all over Canada, which is more than enough for small businesses. There’s a map on the website which helps you determine which cities are included. What’s more, you can make free calls to all states in the USA, except Alaska.
  • Incoming Local Number (DID): You can get one DID per account. But you can also request additional ones if you need them.

Plus, you can get these paid features:

  • Clone device: For $1.45 per month, you can have a Clone device and use it with a phone or computer. With this secondary mirroring device, you can receive and place calls just like you would with your primary device.
  • Toll-free numbers: For $1 per month, you can add a toll-free number and reach other businesses in Canada without being charged additional fees.
  • 4-1-1: You can also add directory assistance for $1.25 per call.
  • Add different lines: If you need additional lines for your small business, you can add them. There are discounts if you get them in bulk.

Here are the requirements for the setup:

  • A stable Internet connection
  • A telephone, a computer or mobile softphone, and a VoIP phone
  • An address in Canada or the USA
  • A credit card issued in North America.
  • An ATA or softphone (this can be your personal device or the one you can purchase from VoIP Much)

Essential Features of Small Business Phone Systems

These days, business phone systems provide various invaluable features for every small business, which is a significant advantage of a cloud-hosted system. In the past, only big companies could utilize these kinds of systems since it was costly to install them. Things have changed since then, so even smaller companies can afford them. Not only are these systems now more accessible, but they also enable small businesses to use different features.

While some of the properties can improve your business tremendously, others will be efficient daily. Most services offer unlimited calling, automated attendants, voicemail-to-email, call recording, DND, etc.

Furthermore, since some phone services offer video conferencing and instant messaging, they can be used to promote collaboration between companies, or even the ongoing stay-at-home trend.

How to Choose the Business Phone System?

When choosing a phone system provider for your business, you should take into account numerous factors. You want the phone system to provide all functions you need on a daily basis. Next, you should consider if all employees who need the service can use it since some phone systems support only up to 10 people.

Nowadays, a lot of small businesses don’t need a traditional on-site phone system. They might consider getting a virtual phone system, especially if they tend to use their mobile phones to operate on a daily basis. Even though they’re excellent for small businesses, they’re also an excellent choice for companies with a remote workforce.

The way these systems work is by connecting the main business number to the mobile phones of employees. When a client calls this business number, an automated attendant greets them and transfers the call to the employee. Therefore, instead of getting those calls on a traditional office phone, employees get them on their mobile phones. That said, some companies don’t like this feature because their clients can’t reach customer service immediately, so think about this factor, too.

Get informed about the service-level agreements and especially pay attention if there are uptime clauses. The system’s reliability is a major factor, and ideally, you want it to be 99.999%. If you don’t get good uptime percentage, many business phone system providers will give you your back money.

However, if cloud-hosted systems aren’t the right choice for your business, you can look into phone

providers that offer on-premises systems. The main difference between these and VoIP systems is the price and equipment storage. On-premises systems don’t have monthly fees like cloud-based systems, but they do have upfront costs. Moreover, the equipment is stored on the company’s premises, instead of it being hosted in the cloud.

Think about other communication tools your business needs. Do you need your system to provide just regular phone calls, or maybe some additional functions such as video conferencing, automated attendants, messaging? These are all factors you should consider when trying to find a business phone system that’s a good fit for your company.

For many businesses, it’s imperative that phone systems allow full-time staff to answer your questions at any time, whether they’re minor requests or critical issues. Therefore, think about the customer support the phone system offers. Ideally, they’d provide 24/7 support to help you should any problems arise.

 

 

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